General terms and conditions of sale and guarantees

Terms and conditions of sale

Company information

Cleangroove Company 13 lot. de Lorient 33670 Sadirac Contact details :


The products offered for sale by Cleangroove include, but are not limited to, the Cleangroove ultrasonic vinyl cleaner, sleeves and dividers.


Orders are only accepted via the Cleangroove website. All prices include VAT.

Order process

Orders must be placed via the website. Customers must select the products they wish to purchase and add them to their basket. After checking the details of the order and, if necessary, modifying the contents of the basket, the customer will validate the order and proceed to payment.

Payment methods

The payment methods accepted on the site are bank cards via a secure payment system. 


Cleangroove delivers its products in mainland France. Delivery times vary according to the recipient's address.

Delivery guarantees

Delivery guarantees are those provided by the carriers. In the event of delivery please contact the carrier directly.


Please refer to the warranty section for details of the warranties applicable to Cleangroove v2.1 and Cleangroove v2.1 Limited products.

Customer service

For any question or request for information concerning the products or the follow-up of an order, the customer can contact the customer service by e-mail at the address :

Right of withdrawal

In accordance with current legislation, customers have a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal without having to justify their decision or pay any penalties, with the exception of the cost of returning the goods, which remains at the customer's expense.


Cleangroove cannot be held responsible for the non-execution of the concluded contract due to the occurrence of an event of force majeure and in particular in the event of strike or bad weather preventing the dispatch of the products.

Applicable law and jurisdiction

These General Terms and Conditions of Sale and the contractual relationship between Cleangroove and its customers are subject to French law. Any dispute relating to the commercial relationship between the Customer and Cleangroove is subject to the exclusive jurisdiction of the French courts.

Modification of the General Terms and Conditions of Sale

Cleangroove reserves the right to modify these General Terms and Conditions of Sale at any time. The General Terms and Conditions of Sale applicable to each order are those in force on the date the order is confirmed.


Duration of the guarantee

Cleangroove v2.1" and "Cleangroove v2.1 limited" products are covered by a one-year warranty from the date of initial purchase.

Scope of the guarantee

The guarantee covers the parts and labour required to repair or replace the products, in the event of a manufacturing or material defect, under normal conditions of use.

Normal use

Normal use of the "Cleangroove v2.1" and "Cleangroove v2.1 limited" products is defined as use in accordance with the instructions provided in the user manual supplied with the products. Any misuse, negligence, unauthorised modification or any other use that does not comply with the instructions will invalidate the warranty.

Repair or replacement

In the event of a defect covered by the warranty, the manufacturer undertakes to repair or replace the "Cleangroove v2.1" and "Cleangroove v2.1 limited" products, at its discretion, at no additional cost to the owner, including the cost of labour and parts.

Warranty exclusions

The guarantee does not cover damage caused by misuse, negligence, accident, natural disaster, incorrect installation, unauthorised modification, commercial use, use in an unsuitable environment, use of non-recommended products or any other similar incident or situation.

Warranty claims

To make a warranty claim, the owner of "Cleangroove v2.1" and "Cleangroove v2.1 Limited" products must contact the manufacturer's customer service department within a reasonable time of discovering the defect. Proof of purchase, such as a receipt or invoice, may be required to validate the warranty.

Limitation of liability

To the maximum extent permitted by applicable law, the manufacturer's liability to the owner of the "Cleangroove v2.1" and "Cleangroove v2.1 Limited" products is limited to the repair or replacement of the products in accordance with the terms of this warranty. In no event shall the manufacturer be liable for any indirect, special, consequential or incidental damages.

Legal rights

The rights of the owner of "Cleangroove v2.1" and "Cleangroove v2.1 Limited" products under this warranty are in addition to any statutory rights which may vary by jurisdiction. This warranty does not affect the statutory rights of the owner.

Please note that these warranty conditions are subject to change without notice. We recommend that you consult the product documentation for the most recent warranty conditions at the time of purchase.



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