Privacy statement (EU)

This privacy statement was last updated on 28 March 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://cleangroovev2.com/en. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

Upon termination of the service we retain this data for the following period: 1 year.

1.2 Payments

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.3 Registering an account

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.4 To be able to offer personalised products and services

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.5 Deliveries

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Cleangroove
Bordeaux
France
Website: https://cleangroovev2.com/en
Email: contact@cleangroovev2.com
Phone number: 0600000000

Annex

WooCommerce

This accessible language includes the basics of what personal data your shop can collect, store and share, and who can access the data. Depending on your settings and which extensions you use, the information shared may vary. We recommend that you consult a lawyer when deciding what information to disclose in your privacy policy.

We collect information when you place an order in our shop.

What we collect and store

During your visit to the site, we monitor :
  • Products you have seen: we use these to, for example, display products you have recently seen
  • Location, IP address and browser type: we use these to estimate taxes and shipping costs
  • Delivery address: we will ask you to enter it to estimate the shipping costs before you place the order, and to send the order to you!
We use cookies to track the contents of the shopping cart while you are browsing our site.

Note: you can detail your cookie policy, and link to this section from here.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, e-mail, telephone number, payment/credit card details and possibly account details such as user ID and password. This information will be used to:
  • Sending information about your account and order
  • Responding to requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Comply with any legal obligations, such as tax calculations
  • Improve our shop offerings
  • Send you marketing messages, if you choose to receive them
If you create an account, we store your name, address, email, and phone number, which will be used to pre-fill the order validation for future orders.We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally required to continue to do so. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, email and billing and shipping addresses.We also store comments or notices, if you choose to send them.

Who in our team has access to the data

Members of our team have access to the information you provide to us. For example, shop administrators and managers have access to:
  • Order information such as what was purchased, when and where it should be sent, and
  • Customer information such as your name, e-mail and billing and shipping information.
Our team has access to this information to process orders, process refunds and assist you.

What we share with others

In this section, you should list who you share data with, and for what purpose. This includes, but is not limited to, statistics, marketing, payment gateways, carriers, and third party content.

We share data with third parties who help us manage our orders and shop services; for example --

Payments

In this section you can list which payment platforms you use to receive payments on your shop since you need to handle customer data. We have included PayPal as an example, but you should remove it if you do not use it.

We accept payments through PayPal. When processing payments, certain data will be transmitted to PayPal, including information required to complete the payment, such as the total amount or billing information.Please read the PayPal privacy policy for more details.

Complianz | The Privacy Suite for WordPress

This website uses Complianz' Privacy Suite for WordPress to collect consent records. For this functionality, your IP address is anonymised and stored in our database. For more information, see the Privacy statement of Complianz.

Stripe

By using this extension, you can store personal data or share data with an external service. Find out how this works, including what you may want to include in your privacy policy.

WP Smush

Plugin: Smush

Note: Smush does not interact with end users on your website. The only input option Smush has is to a newsletter subscription for site admins only. If you would like to notify your users of this in your privacy policy, you can use the information below.Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.Smush uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath's privacy policy can be found here.Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator's email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.

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